Welcome to XT HOST! These Terms of Service ("Terms") govern your access to and use of our website, hosting services, and related products. By using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using any service provided by XT HOST ("we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and any additional guidelines or rules applicable to specific services.
If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree with any part of these Terms, you must not use our services.
2. Description of Services
XT HOST provides web hosting, domain registration, SSL certificates, and related internet services. Our services include but are not limited to:
- Shared Hosting - Web hosting on shared server resources
- Reseller Hosting - WHM/cPanel based reseller accounts
- Domain Registration - Registration and management of domain names
- SSL Certificates - Free and premium SSL/TLS certificates
- Email Hosting - Business email solutions
- Technical Support - 24/7 customer support via multiple channels
3. Account Registration & Security
3.1 Account Creation
To use our services, you must create an account by providing accurate, complete, and current information. You agree to promptly update your account information if it changes.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to:
- Not share your account credentials with any third party
- Immediately notify us of any unauthorized access or security breach
- Ensure you log out of your account after each session on shared devices
- Not use another person's account without authorization
We are not liable for any loss or damage arising from your failure to maintain the security of your account.
4. Payment Terms
4.1 Fees and Billing
All fees for our services are displayed on our website and are subject to change with prior notice. By purchasing a service, you agree to pay all applicable fees including:
- Recurring hosting fees based on your chosen billing cycle
- Setup fees (if applicable)
- Domain registration and renewal fees
- Any additional services or add-ons you select
4.2 Payment Methods
We accept the following payment methods:
- bKash - Mobile financial service
- Nagad - Mobile financial service
- Rocket - Mobile financial service
- Bank Transfer - Local bank transfers
- Credit/Debit Cards - Via secure payment gateways
- Account Balance - Prepaid balance in your account
4.3 Renewal & Auto-Renewal
Services are billed on a recurring basis according to the billing cycle you select at purchase (monthly, quarterly, semi-annual, annual, biennial, or triennial). If auto-renewal is enabled, we will attempt to charge your default payment method before expiration.
4.4 Late Payments
Failure to pay by the due date may result in:
- Day 1-3: Payment reminder emails
- Day 4-7: Service suspension
- Day 30+: Account termination and data deletion
A reactivation fee may apply to restore suspended services.
5. Refund Policy
We offer a 30-day money-back guarantee on all shared hosting plans. If you are not satisfied with our services within the first 30 days, you may request a full refund.
5.1 Refund Conditions
Refunds are not available for:
- Domain registration fees (non-refundable once registered)
- SSL certificates (except free Let's Encrypt)
- Dedicated IP addresses
- VPS or Dedicated Server plans
- Services terminated due to violation of these Terms
- Accounts requesting refund after 30 days
- Add-ons and third-party services
5.2 How to Request a Refund
To request a refund, please submit a support ticket from your client area or email us at support@xtnode.me with your account details.
6. Acceptable Use Policy
6.1 Permitted Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for all content stored on your hosting account and all activity that occurs through your account.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Hosting or distributing malware, viruses, or malicious code
- Phishing, spamming, or any fraudulent activity
- Hosting illegal content including child exploitation material
- Copyright or trademark infringement (DMCA violations)
- Cryptocurrency mining
- Running botnets, proxy servers, or anonymizers
- Denial of Service (DoS/DDoS) attacks
- Port scanning or hacking attempts
- Hosting pirated software, movies, or music
- Adult content (unless explicitly permitted in your plan)
- Any activity that violates local or international laws
6.3 Resource Usage
Shared hosting accounts are subject to fair use policies. Excessive resource usage (CPU, RAM, disk I/O) that affects other customers may result in:
- Account limitations or throttling
- Request to upgrade to a higher plan
- Service suspension or termination
7. Intellectual Property
7.1 Your Content
You retain all rights to the content you upload, store, or transmit through our services. By using our services, you grant us a limited license to store, backup, and transmit your content as necessary to provide the services.
7.2 Our Property
All software, technology, trademarks, logos, and content provided by XT HOST are our property or that of our licensors and are protected by copyright, trademark, and other intellectual property laws.
8. Privacy & Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8.1 Data Backup
While we perform regular backups as part of our service, you are ultimately responsible for your own data backups. We recommend maintaining independent backups of all critical data.
9. Service Level Agreement (SLA)
We strive to maintain 99.9% uptime for all our services. This excludes:
- Scheduled maintenance (announced in advance)
- Emergency maintenance
- Issues caused by third-party providers
- Force majeure events
- Customer-caused issues
SLA credits may be requested for qualifying outages exceeding 0.1% (about 43 minutes/month).
10. Termination
10.1 Termination by You
You may cancel your services at any time from your client area. Cancellation takes effect at the end of your current billing period.
10.2 Termination by Us
We reserve the right to suspend or terminate your account immediately without notice if you:
- Violate these Terms of Service
- Fail to pay applicable fees
- Engage in fraudulent or illegal activity
- Pose a security risk to our servers or other customers
10.3 Effect of Termination
Upon termination, your access to services will cease, and your data may be deleted after a 30-day retention period. No refunds will be issued for terminated accounts due to violations.
11. Limitation of Liability
To the maximum extent permitted by law, XT HOST shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Service interruptions or downtime
- Unauthorized access to your data
- Third-party actions or content
Our total liability shall not exceed the total amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless XT HOST, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Content you upload or transmit through our services
13. Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via:
- Email notification to your registered address
- Prominent notice on our website
- Notification in your client area
Continued use of our services after changes take effect constitutes acceptance of the modified Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: support@xtnode.me
- Address: Dhaka, Bangladesh
- Support: 24/7 via live chat or ticket
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.