30-Day Money-Back Guarantee
If you are not completely satisfied with our hosting services, you can request a full refund within 30 days of your initial purchase. No questions asked.
1. Overview
At XT HOST, we believe in delivering exceptional value and stand firmly behind our services. This Refund Policy explains when and how you can request a refund for our hosting and related services.
Our goal is to ensure you feel confident when choosing us. If our services don't meet your expectations, we'll make it right.
2. Refund Eligibility
2.1 Eligible Services
The following services are eligible for a full refund within 30 days of purchase:
- Shared Hosting — All plans (Starter, Standard, Premium, Business)
- Reseller Hosting — All reseller plans
- WordPress Hosting — Managed WordPress plans
- Email Hosting — Business email plans
2.2 Ineligible Services
The following are NOT eligible for refunds:
- Domain registrations, renewals, and transfers
- SSL certificates (paid; free Let's Encrypt excluded)
- Dedicated IP addresses
- Website migration services (after completion)
- Custom development or design work
- Third-party add-ons and licenses
- VPS and Dedicated Servers
- Any service after 30 days
- Accounts terminated for Terms violation
- Renewal payments (only initial purchase is refundable)
3. Refund Timeline
| Time Since Purchase | Refund Amount | Notes |
|---|---|---|
| Day 1 - 30 | 100% Full Refund | No questions asked |
| Day 31 - 60 | Prorated Credit | Account credit only |
| Day 60+ | Not Refundable | Case-by-case basis |
4. Refund Eligibility Calculator
Check if you're eligible for a refund based on your purchase date and amount.
Refund Calculator
Instantly check your refund eligibility
5. How to Request a Refund
Step 1: Check Eligibility
Verify that your service is within the 30-day refund window and is an eligible service type.
Step 2: Submit Request
Submit a refund request through any of these channels:
- Support Ticket: From your client area → Support → New Ticket
- Email: support@xtnode.me
- Live Chat: Available 24/7 on our website
- Contact Form: https://www.host.rafixt.com/contacts.php
Step 3: Provide Information
Include the following in your request:
- Account username or email
- Order/Invoice number
- Service name (domain/hosting plan)
- Reason for refund (optional but appreciated)
- Preferred refund method
Step 4: Wait for Processing
Our billing team will review your request and respond within 24-48 hours. Approved refunds are processed within 7 business days.
6. Refund Methods
Refunds are issued through the original payment method whenever possible:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| bKash | bKash account | 1-3 business days |
| Nagad | Nagad account | 1-3 business days |
| Rocket | Rocket account | 1-3 business days |
| Bank Transfer | Bank transfer | 3-7 business days |
| Credit/Debit Card | Original card | 5-10 business days |
| Account Balance | Account credit (instant) | Immediate |
Tip: Choosing account credit instead of a cash refund gets you an extra 5% bonus credit that you can use for future purchases!
7. Exceptions & Special Cases
7.1 Free Trials & Promotions
Services purchased during special promotions (e.g., "50% off" or "free hosting for 1 year") may have modified refund terms. Refer to the specific promotion's terms.
7.2 Violation of Terms
Accounts suspended or terminated due to violation of our Terms of Service are not eligible for refunds. This includes abuse, spam, illegal content, or non-payment.
7.3 Multiple Refunds
Customers requesting refunds on multiple services repeatedly may be flagged for review. We reserve the right to decline refunds in cases of suspected abuse of our refund policy.
7.4 Business Accounts
Business or enterprise accounts may have customized refund terms outlined in their service agreement.
8. Service Cancellation
Requesting a refund is separate from cancelling your service. After a refund:
- Your account will be immediately deactivated
- All websites, emails, and files will be deleted after 7 days
- Domain names associated may remain registered (not refunded)
- You will need to request a backup before the deletion
Important: Before requesting a refund, download backups of all your websites, emails, and databases. We cannot recover data after the 30-day grace period ends.
9. Billing Disputes
For billing disputes not covered by this policy:
- Step 1: Contact our billing team at support@xtnode.me
- Step 2: Escalate to a manager if unresolved in 48 hours
- Step 3: File a formal dispute via written letter
- Step 4: Arbitration (if required) in Dhaka, Bangladesh
10. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us:
- Your account will be immediately suspended
- A ৳500 chargeback fee may be applied
- Your account may be permanently banned
- You will be blacklisted from future services
Please contact us first — we're happy to resolve any issue directly.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes apply to future purchases only. The "Last Updated" date will reflect any changes.
Continued use of our services after changes constitutes acceptance of the modified policy.
12. Contact Us
Questions about refunds? We're here to help:
Our Promise: We're committed to making things right. If you're not happy, we'll work with you to find a solution — that's our promise.